Shipping policy

Shipping Policy

Processing Time
All of our items are handmade in small batches with care. Please allow 3–7 business days for order processing before shipment. During peak seasons, holidays, or product launches, processing times may be slightly longer. Any delays will be communicated clearly.

Shipping Rates & Methods
Shipping rates are calculated at checkout based on your location and the weight of your order. We ship primarily via USPS and UPS, depending on the size and destination of your package.

Domestic Shipping (United States)
Once your order ships, you will receive a confirmation email with tracking information. Typical delivery times range from 2–7 business days after shipment, depending on the carrier and your location.

International Shipping
International shipping is available on select items. Delivery times vary by destination and customs processing. Buyers are responsible for any customs duties, taxes, or import fees imposed by their country.

Order Tracking
Tracking information will be sent via email once your order has shipped. Please allow up to 24 hours for tracking to update after receiving your shipping confirmation.

Lost, Delayed, or Stolen Packages
Once a package has been handed over to the carrier, we are not responsible for delays, lost, or stolen packages. If your tracking shows delivery but you have not received your order, please contact your local post office or carrier directly. We’re always happy to help guide you through the process.

Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. Returned packages due to address errors may require additional shipping fees to resend.

Weather & Heat Disclaimer (Candles & Wax Products)
We take care to package our products securely, but we are not responsible for melting or heat damage once the package is in transit. If you live in a warmer climate, we recommend selecting expedited shipping when available.

Questions?
If you have any questions about shipping or your order, please contact us at [your support email] and we’ll be happy to help.