Refund policy

Return & Refund Policy

Due to the handmade and personal nature of our products, all sales are final. We do not accept returns or exchanges.

Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with your order number and clear photos of the issue. We will gladly offer a replacement or store credit when applicable.

Candles, Wax, & Heat-Sensitive Items
We are not responsible for melting, sweating, or cosmetic changes caused by heat during shipping. These do not affect product performance and are not eligible for refunds or replacements.

Used or Opened Items
For safety and hygiene reasons, we cannot accept returns on used, opened, or tested products.

Lost or Stolen Packages
Once your order has been shipped and marked as delivered by the carrier, we are not responsible for lost or stolen packages. Please contact the carrier directly for assistance.

Incorrect Address
Please ensure your shipping address is correct at checkout. Orders returned due to an incorrect address may require additional shipping fees to resend.

Cancellations
Orders may be canceled within 12 hours of purchase. Once an order has entered processing, it cannot be canceled.

Questions?
If you have any questions or concerns about your order, please reach out to us at [your support email] — we’re always happy to help.